App Privacy Policy

PRIVACY POLICY

Last updated: February 12, 2026

This Privacy Notice for AGORA SecureWare SA (“Company”, “we”, “us”, or “our”) describes how and why we may collect, use, store, and share your information when you use our mobile application AGORA Trust Rooms (the “App”) and related services (collectively, the “Services”).

If you do not agree with this Privacy Notice, please do not use our Services.

For any questions, contact us at: info@agora-secureware.com

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Register or log into the App

  • Participate in video conferences

  • Upload or scan documents

  • Contact customer support

Depending on usage, this may include:

  • Name

  • Username

  • Email address

  • Phone number

  • Country

  • Profile image

  • Documents or images you upload

  • Content shared within Trust Rooms

You are responsible for ensuring the information you provide is accurate.

1.2 Information Collected Through Device Permissions

To provide core functionality, the App may request access to certain device features:

Camera

Used for:

  • Taking photos

  • Scanning documents

  • Participating in video conferences

The camera is accessed only when explicitly triggered by the user.

Microphone

Used for:

  • Audio participation in video conferences

The microphone is activated only during active conference sessions initiated by the user.

Biometric Authentication

If enabled by the user, biometric authentication (e.g., fingerprint or facial recognition) may be used solely to unlock the App locally on the device.

Biometric data is processed by the device operating system and is not collected, stored, or transmitted by us.

1.3 Automatically Collected Information

We may automatically collect limited technical information such as:

  • Device type

  • Operating system

  • App version

  • Basic log data for security and troubleshooting purposes

We do not collect precise geolocation data.

2. HOW WE USE YOUR INFORMATION

We process personal information to:

  • Provide and operate the Services

  • Enable secure communication and collaboration

  • Facilitate document sharing and video conferencing

  • Maintain account authentication and security

  • Prevent fraud and misuse

  • Comply with legal obligations

We process personal data only when we have a valid legal basis under applicable law.

3. LEGAL BASES FOR PROCESSING (GDPR / CH / UK)

If you are located in the EEA, UK, or Switzerland, we rely on:

  • Contractual necessity – to provide the Services

  • Legal obligations – to comply with applicable laws

  • Legitimate interests – to maintain platform security

  • Consent – where required

You may withdraw consent at any time where applicable.

4. SHARING OF INFORMATION

We do not sell personal data.

We may share information only in the following situations:

  • With service providers that help us operate the platform (e.g., hosting providers)

  • With video conferencing infrastructure providers when joining meetings

  • When required by law

  • In case of corporate restructuring or merger

All service providers are contractually bound to protect data.

5. DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When no longer required, data is securely deleted or anonymized.

6. DATA SECURITY

We implement appropriate technical and organizational security measures to protect personal data.

However, no system can guarantee absolute security. Users access and transmit information at their own risk.

7. CHILDREN’S PRIVACY

The Services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from minors.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Data portability

  • Object to processing

You may review or update certain account information directly within the App or through your account portal at: https://collaboration.agora-secureware.ch

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
If in the EU/UK, you may contact your local data protection authority.

9. DO-NOT-TRACK

We do not currently respond to Do-Not-Track browser signals.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.
Changes become effective when published with a revised “Last updated” date.

11. CONTACT INFORMATION

AGORA SecureWare SA
Via Campagna 30
6934 Bioggio
Switzerland

Email: info@agora-secureware.com

 

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12. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR DATA?

Depending on the laws applicable in your country of residence, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Restrict or object to certain processing activities

  • Request data portability, where applicable

You may review or update certain account information directly within the App or through your account portal at: https://collaboration.agora-secureware.ch

If you wish to request deletion of your account or personal data, you may contact us at: info@agora-secureware.com

We will respond to all legitimate requests within the timeframe required by applicable law.